The Importance of Commitment: Our Policy on Cancellations and No-Shows
At D9 Therapy, we’re committed to providing a safe and supportive space for all our clients. Your therapy sessions are an important part of your journey, and we take pride in offering personalized care and attention. When you book a session with us, that time is reserved specifically for you—just like a restaurant holds a table for your reservation.
Why Commitment Matters
When an appointment is scheduled, that time is set aside exclusively for you. This not only ensures you receive the support you need but also means that this time slot becomes unavailable to others. If a session is missed without notice, it prevents someone else from accessing support, often when they need it most. Additionally, it affects the sustainability of our practice, as therapy services rely on consistent scheduling to continue providing high-quality care.
Our Cancellation Policy
To maintain fairness and commitment, we have a policy requiring payment for missed appointments or late cancellations. This policy isn't just about protecting our practice—it's about respecting the time and needs of all our clients. By adhering to this policy, we can continue offering accessible and reliable support to everyone who walks through our door.
We Understand Life Happens
We know that emergencies and unexpected situations arise. If you find yourself unable to attend a session, please let us know as soon as possible. We strive to be flexible when we can, and the more notice we receive, the better chance we have of offering your spot to someone else who may need it.
How to Reschedule or Cancel
If you need to reschedule, simply reach out to us via phone or email. Providing as much notice as possible not only helps us manage our schedule but also allows us to support others who may be waiting for an appointment.
Thank You for Your Understanding
Your cooperation with our cancellation policy plays a vital role in maintaining a fair and compassionate environment for all our clients. We appreciate your understanding and are grateful for the opportunity to support you on your therapeutic journey.
If you have any questions or need to discuss a scheduling issue, please don’t hesitate to get in touch. We’re here to help!
Add comment
Comments